I'm sure this has been re-hashed a lot, but when I went, the live experience was just terrible, aside from the game.
There's also been a shift in sports/event pricing. Organizations finally realized to maximize possible ticket revenue, you should actually price high enough so you don't sell out.
Everything surrounding the on ice product was either meh or bad. Some in TNSE's control, and some not in their control.
But for as many improvements could be made by the City (which would never pass because of wpg's driver-centric culture) or the Jets surrounding the game-day experience, winning should cure all.
Combine the awful on ice product with the bad experience surrounding the games, and you've got a recipie for disaster.
The Jets have been historically awful. It's underrated how bad they've been.
Last year I barely watched Jets games on TV - and I was working in a place with no sports, in BC so I should have been all-in last year.
I count a successful season as one where the Jets win a playoff series. Since coming back, excluding the year fans were not allowed, which kind of misses the point, the Jets have had exactly one successful season.
And the last few years of Mayrice were miserable to watch.
Seriously, I watch 4 or 5 sporting events in person a week now, and I've already watched more Jets than I did last year.