Yeah the listing issue effected DVRs but wouldn't effect that ratings number.
The audio issues on the other hand could have, but according to Thurstin, there wasn't a huge noticeable drop during the audio issue part of the show. Slight drop in overall viewership but the demo actually went up that quarter.
Lowest rated quarter featured Callis. Highest rated quarter featured MJF.
Highest segment overall was Edge, but that was in the overrun which generally doesn't count (but I think it does hurt the narrative that Edge isn't a draw that's popped up)