In Alberta
Dear staff, physicians and volunteers,
Today we write with updates on: cases in Alberta, surgical postponements, physician compensation, airport staffing, volunteer restrictions, predictions for COVID-19, Skype meetings, online assessment tool, and thanks to the whole team.
Case Update
We have confirmed 23 new cases of COVID-19 over the past 24 hours, bringing the provincial total to 97.
We have five cases hospitalized – the same five cases reported as being hospitalized yesterday; two of those are in ICU. All other cases are self-isolated and expected to make a full recovery at home.
Surgical Postponements
Considerable planning is taking place to prepare our facilities to provide care as cases of COVID-19 increase. While we take action to do all we can to reduce the number of cases, we must also ensure our system can sustain its pandemic response. We are decreasing some of our regular activities in anticipation of an increase in Albertans needing hospital care.
To that end, Alberta Health Services is postponing all scheduled and elective surgeries. Urgent and emergency surgery, as well as oncology and scheduled caesarean procedures, will continue.
Airport Staffing Support
Starting March 16, Alberta Health Services has deployed staff to connect with returning international travellers at the Calgary and Edmonton International Airports. We recognized an immediate need to inform international travellers returning to Alberta of the province’s latest public health measures and travel recommendations. All returning international travellers are recommended to self-isolate for 14 days following return from travel. This means avoiding situations where they could infect other people.
While providing airport staffing support, precautions are being taken to ensure our staff are protected. Staff will not be in close contact with returning travellers, but only in casual contact. Only staff who have expressed interest will be participating in this work.
Predictions and Modelling
We know that the results of our current provincial measures will take time to see. In the meantime we still expect to see increases in travel-related cases, and additional cases of spread within our province, not related directly to travel. As we start to see these measures being effective, we will need to stay vigilant in order to sustain any positive results. We must also consider the measures needed in the fall when seasonal illness rates begin to climb again.
We have been working on predictions for COVID-19, which are based on previous experience with similar outbreaks of other illnesses and the recent COVID-19 experiences in other provinces and countries. In the coming days we will hold a webinar to share these informed assumptions and discuss the possible surges and peaks of COVID-19 here in Alberta. More information about this will come in a future daily update.
Telephone and Skype Issues
The unprecedented demand for telecommunications services across the country is causing intermittent issues connecting to toll-free networks, with some dropped calls. This issue affects all toll-free call lines (e.g. 1-800, 1-877, etc.) and 3G/LTE network bandwidths with all carriers. To help reduce congestion, TELUS advises using the local number option instead of the toll-free number (1-800, 1-877) when dialing into conference bridges.
There have also been some intermittent issues connecting with the IT Service Desk and Solution Centre Call Centre, Health Link, PADIS, and RAAPID. Callers receiving a busy signal or message are advised to call back. Telecom providers and carriers are working together to increase capacity, especially for healthcare organizations. TELUS has improved capacity in Calgary and Edmonton, and continues to work with AHS to monitor and mitigate issues as they arise.
Online Assessment Tool
AHS launched an online assessment tool on Friday, March 13, to help Albertans assess their symptoms of potential COVID-19 illness. Within hours it was being used and shared extensively on social media. As of this morning (March 17) people have taken the assessment over one million times.
We continue to work with other health jurisdictions to support them in developing a similar tool and in the last three days have shared the tool with the health systems in Saskatchewan, Yukon, Nunavut, PEI, Ontario and the Canadian Armed Forces. We have also had inquiries from outside of Canada, and we know that other health jurisdictions are looking to use it in other parts of the world.
Saskatchewan launched their tool on Sunday morning, and recognized AHS’ lead in developing this resource. We are pleased to be helping all Canadians in this crisis.
The tool directs people to call 811 if COVID-19 testing is required. It also provides reassurance to those who don’t require testing and will reduce call volumes to Health Link at 811 for those who don’t require testing or isolation.
We are working to add to the tool to allow those who are recommended for COVID-19 testing to be automatically referred to assessment centres. Hopefully, we can launch that part of the tool in the coming days.