I manage a bank branch for one of the biggest banks in Canada. We are being mandated by our employers as an essential service and that we must come into the Branch daily.
I am in a very busy branch, seeing over 3000 clients on a weekly basis. I am disappointed at the callous disregard for our employee's well-being that we are being shown by our clients. We have had clients lie to our staff about not having travelled recently without self-isolation, and the majority of the banking being done now I would consider non-essential.
While many people like coming to the CA's (tellers) so that they "can keep their job" (I've managed Branches for 15 years and not one of my staff have been downsized despite launching significant digital platforms in that time), almost 90% of personal banking can be done via online, at the bank machine or on mobile apps. There is no need for anyone to come to deposit their cheque, take out $100, or pay their bills in person. Withdrawals from TFSA's and investments, for the most part, can be done on-line or through telephone banking.
It is just mind-boggling to me how poor judgement is being shown, starting with our most vulnerable seniors, coming in and putting everyone's health at risk because they want to pay their bills in person, and refusing to be shown how to do it at the ATM. These are not normal times and while I understand that banking is essential, not everything needs to be done now or in person.
My staff have families and young children, with several of them being single parents, all of which are put at risk by some pretty thoughtless and trivial visits. One of my Financial Advisors had her client lie to her, that she hadn't travelled, and then said she travelled but has been back for a month, and then admitted when we showed her account activity that she was in Hong Kong on Sunday and that she hasn't self-quarantined. There are no words for this kind of behaviour, but they start with callous, selfish, and almost criminal. This is what we are facing and it is unnecessary.
Folks please, if you have older parents, help them to do their banking on-line. My 83-year-old mom is now an expert, and she receives everything (CPP, OAS) direct deposit, and has her bills set up to come from her account. They are our most vulnerable people and while I encourage my mom to get out and stay active now is not the time for them to be coming into the Branch and standing in line to pay their VISA bill which isn't due until next month.
Stay safe everyone, and hoping for the best for your families.