I got myself a pair of seats in the upper bowl after all! 
I had complained to my original rep, emailed another rep, and called the subscriber hotline and asked to speak with a manager, all this last week after I ended up with no tickets.
Now, the original rep calls me back and says after speaking with her manager and the other rep they found some tickets for me in the upper bowl!
Section 215 row 8, here we come!
I still don't quite believe it until I receive the e-mail and invoice and check the seats ( I was so dumbfounded on the phone may have gotten the section wrong
)
Lesson learned, and thank you guys for making me believe it is possible! -- it pays off to be in contact and complain and ask to speak with the manager when you feel mistreated!
I had complained to my original rep, emailed another rep, and called the subscriber hotline and asked to speak with a manager, all this last week after I ended up with no tickets.
Now, the original rep calls me back and says after speaking with her manager and the other rep they found some tickets for me in the upper bowl!

Section 215 row 8, here we come!

I still don't quite believe it until I receive the e-mail and invoice and check the seats ( I was so dumbfounded on the phone may have gotten the section wrong

Lesson learned, and thank you guys for making me believe it is possible! -- it pays off to be in contact and complain and ask to speak with the manager when you feel mistreated!