broadwayblue
Registered User
To debunk the "just a business" idea:
So I debated revealing this because I feel it may anger some who wound up without tickets. I posted earlier about declining the first row gallery seats. I raised my concerns with my rep about not only price but downgrading in future years. I told him I really wanted to get my foot in the door so asked about singles, but none were available. The next morning, I wrote an e-mail asking if I purchased both halves of the season in half season plans w the markup if I could get STH rights. He called me and told me unfortunately that wasn't an option, but he would really try to get me a good half season plan, and that all of his customers that had half seasons last year got season tix this year, so I would be set up nicely for next year by buying a half plan. He called me back later that morning- a pair of row 2 galleries were available, and I immediately took them.
I chalk this up to luck, and to developing a good relationship with him. I called and emailed pretty often. I also used my work email for my account so he asked if my company would be interested in buying a summer intern event (WNBA game package), and I told him I would run it by the people upstairs and circulate it to friends at other companies. I don't think anyone ever bought it, but maybe he just appreciated the effort. Even at the point when he told me only the 1st row seats were available, I had nothing but good things to say about him. He was always super responsive, courteous, and just a friendly guy. I think he bumped me to the top of his list for my level (mini plan last year w a deposit down), based on our relationship.
My advice is to try to make some sort of connection with your rep. I didn't even start with this guy. The guy I started with got a promotion and was transferred, but I think he would have helped me as we'll bc we chatted for a while and it turns out we went to the same high school and just missed each other, as we graduated 4 years apart. Any sort of connection can help.
Sometimes a good attitude and dealing with the right person...or at least the right person on the right day, can help. What section did you end up in?