Ticket/Attendance Discussion: The Sequel

Buffdog

Registered User
Feb 13, 2019
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I think there are some of us fans who only want a personal "I'm sorry, we mistreated you and took you for granted" from TNSE and we'd come back and support them. I don't think that's too much to ask

There's a saying that goes "The axe forgets, but the tree remembers". Apparently TNSE disregards the fact that they treated many of us poorly.
 

pegcity

Registered User
Feb 9, 2011
1,139
379
Winnipeg
I think there are some of us fans who only want a personal "I'm sorry, we mistreated you and took you for granted" from TNSE and we'd come back and support them. I don't think that's too much to ask

There's a saying that goes "The axe forgets, but the tree remembers". Apparently TNSE disregards the fact that they treated many of us poorly.
If you listen to Winnipeg Sports Talk on Friday, that's basically what Chipman is doing.



12 minute mark
 
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KingBogo

Admitted Homer
Nov 29, 2011
32,758
43,618
Winnipeg
I think there are some of us fans who only want a personal "I'm sorry, we mistreated you and took you for granted" from TNSE and we'd come back and support them. I don't think that's too much to ask

There's a saying that goes "The axe forgets, but the tree remembers". Apparently TNSE disregards the fact that they treated many of us poorly.
I've been as pissed off as any one at TNSE lack of customer service from time to time, but wanting them to make a personal apology for your business is taking things a bit far. IMO Chipman is just laying it out there Winnipeg either supports a NHL team or it doesn't. The only reason we have a team is a Winnipegger bought a NHL team and moved it here. No one that wasn't from here would have done that, as there are much more desirable markets out there, where someone could make more money owning a team.
 

AnonoJet

Registered User
Jul 22, 2013
487
937
Would you rather him say don’t worry about it, we aren’t going anywhere, and allow matters to worsen to the point where he’s left with no choice? The man is fighting for the team’s viability and existence.
I posted earlier some thoughts on what he should be doing. He needs a properly run campaign to the business community. With a message along the lines of “we‘re in this together - here’s our plan on how to fix this. And here is what we need from you.“ Along with goals and positive news on how that plan is working out, as it unfolds.

Threats by themselves won’t work. The average person or business will start out believing they can’t make a difference anyway. With some being pissed off and alienated. This situation is going to take leadership. Which IS NOT throwing around threats.

I’m hoping that Bettman‘s visit is the beginning of a campaign along those lines. Which focuses on the lack of corporate season tickets.
 

Buffdog

Registered User
Feb 13, 2019
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If you listen to Winnipeg Sports Talk on Friday, that's basically what Chipman is doing.



12 minute mark

I've been in contact with sales people directly and outlined what it would take to get me back in a seat and they basically said "nope"

I offered to buy a 1/4 season on the spot if they did
 

cbcwpg

Registered User
May 18, 2010
20,585
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Between the Pipes
Chipman...

“We’ve had to reinvent ourselves,” he told The Athletic . “For 10 years we weren’t a sales organization, we were a service organization, and I’m not sure we were that good of a service organization to be honest with you.”

***

The first step to solving a problem is admitting you have a problem. Chipman is right... they made a mistake thinking they didn't have to sell tickets, and then made the mistake of having an even worse service organization.

Just from some of my dealings with the "service" staff at TNSE...I have always wondered if they couldn't or wouldn't help you because they were never given the power to do so. IE: you suggest something and are told no that will never happen.... who's the one really saying no?
 

Buffdog

Registered User
Feb 13, 2019
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Are you willing to go into more detail?
I gave a detailed run through in this thread a couple of months ago. Centred around pandemic restrictions. After banning me from entering the arena (which I don't hold against them BTW - they were just trying to run a business in the environment at the time like we all were), they told me I could terminate my contract. BUT they kept my $1500 deposit on the seats because they said it was MY CHOICE... what else was I supposed to do? Pay for tickets THEY wouldn't allow me to use?

So I told them that the second they return my deposit, I'll turn around and reinvest in 1/4 season. They'd rather I just use the $1500 as a credit on the account... but I'm drawing a line here. The returning of the deposit would be the gesture I need to return to the arena.

May seem petty to some, but others will 100% understand
 

Walkingtalkingeye

Registered User
Mar 28, 2012
66
129
Wait, they were willing to give you that money back as a credit for season tickets and that wasn't enough for you? Bud, you're being insane. If I'm missing some other context please link me to your original post but as I understand it now, I think you're the crazy one.
 

Buffdog

Registered User
Feb 13, 2019
8,428
20,565
Wait, they were willing to give you that money back as a credit for season tickets and that wasn't enough for you? Bud, you're being insane. If I'm missing some other context please link me to your original post but as I understand it now, I think you're the crazy one.
Like I said, some people won't understand. You're one of them
 
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cbcwpg

Registered User
May 18, 2010
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If the goal is to get the season tickets back up to 13,000+ that's easy.... cut ticket prices by 50%.

That will fill the building every game. And because the building would be full, that would allow you, I believe , based on the convoluted revenue sharing rules.... to maximize the revenue sharing from the league.
 

Jets 31

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I gave a detailed run through in this thread a couple of months ago. Centred around pandemic restrictions. After banning me from entering the arena (which I don't hold against them BTW - they were just trying to run a business in the environment at the time like we all were), they told me I could terminate my contract. BUT they kept my $1500 deposit on the seats because they said it was MY CHOICE... what else was I supposed to do? Pay for tickets THEY wouldn't allow me to use?

So I told them that the second they return my deposit, I'll turn around and reinvest in 1/4 season. They'd rather I just use the $1500 as a credit on the account... but I'm drawing a line here. The returning of the deposit would be the gesture I need to return to the arena.

May seem petty to some, but others will 100% understand
I totally understand where you are coming from and keeping your deposit was a dick move on their part but i think they want to credit your account because they may not believe if they gave you your money back you would actually turn around and buy tickets. Tough situation and i get why you are pissed but maybe just take the credit and get tickets, the Jets need good fans.:thumbu:
 

jetsfan15

Registered User
Jul 17, 2016
583
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Only just found out about these articles.

I'm really not sure what angle Chipman is going for.

Is it just to increase revenue?
Is he concerned about having to move the team?
Is it emotional manipulation just to get more people buying season tickets?

I've heard many people for years complaining about the treatment they received as season ticket holders, without much care from their reps as there was always someone else willing to buy their product.

As someone else mentioned, they should have taken action 5 years ago. But didn't do anything until it started impacting their sales.

I'm still part of the same season ticket group from 2011. And that hasn't been easy. Costs have increased steadily in all areas, including tickets. Luckily I don't have any other vices except being a Jets fan, so I've stayed, but just barely.

I effectively have an 1/8 of a share (splitting my 1/4 season with someone I know), and if anyone were to drop out, I'm not sure I could stay in the group.

Suffice it to say, I can't do much more, and if TN is forced to move the team, so be it. I can only afford to go to a tiny number of games. And if those costs go much higher, I might need to bow out.

Totally understand what you mean re: the cost. I went through this too. I once had a group sharing 4 full season tickets. Now I’m down to just 2 seats (full season), although the people left in this group (myself included) are going to keep going with it (but still, group got cut in half essentially). One thing that TNSE is doing now though (which wasn’t an option before) is they do have for next season quarter season, half season, and full season membership options. They did have a few half season options before, but those were very limited, unlike now. All this is meant to address the issue that full season “groups” encountered when some people “left” the full season group, or people who preferred less games, etc. it increases flexibility so it’s not an “all or nothing” package and it gets rid of the issues that you’ve pointed out - needing to find someone to replace someone in the group, etc. Also, I’m sure they will continue to offer mini-packs next season too once we get closer to next season (they offered all kinds of different mini pack options this year). I agree these various options should have been made available a few years ago when the drop in full season ticket memberships began. They made a mistake (or should I say mistakes (plural)). But now they are making these various options available (late, but better late than never) to address some of the issues that you’ve pointed out. A lot of people that dropped out of season seats didn’t intend to never attend games, it’s more that they preferred 5-10 games per year (regular season) and then a few playoff games too if there are some. And I think these quarter & half season seats & eventual mini pack options address that without requiring people to create large complicated groups to share with, etc.

Also, the Chipman interview and Betman coming is largely targeted at the business sector and less so to individual households (something that the Friesen article totally seemed to have missed by characterizing the whole thing as threatening Winnipeggers, etc.). I don’t think all this in the news is intended as a threat from TNSE (although Friesen and the rest of the Winnipeg media (except Murat) would like all Winnipeggers to think so). I think Chipman is saying what he’s saying to be candid, and frankly it’s not anything “new” - in fairness to Betman (say what you want to say about him), he said it in 2011 that this wasn’t going to work well if the building isn’t full every night. Comparisons to other markets who have had attendance issues isn’t really as relevant as some think given the size of Winnipeg’s market, in my view.
 
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arby18

Registered User
Jun 12, 2010
481
2
It's not that hard to understand why people aren't paying money to come back. TNSE aliented their former season-ticket holders by taking them for granted year after year, they appear to have alienated the business community since the luncheon at the Chamber of Commerce last year apparently didn't do any good, they alienated the local media by Chipman once again going to Toronto to cry poor (which is kind of funny, especially since I don't enjoy the local media anyways), and it's taken him years to realize that his organization did a piss-poor job of being a service company.

They need a POHO to speak to the fans and the community, because the people installed right now are clearly not cutting it (and I will actively avoid hearing anything the GM has to say, which is always nothing). And while they're at it, fire the entire marketing department and start over - their PR status is in the tank.

I don't care that the team is doing well this year. I lost interest years ago, and my wallet closed as a result. I honestly don't know if I'll ever support them again, but an apology would go a long way to opening up the chance for it to happen.
 
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Gm0ney

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Oct 12, 2011
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Instead of nurturing the massive amounts of goodwill they earned by bringing the NHL to Winnipeg, they seemed at every turn to try and burn it.

Now they're putting out the message - for the second time in less than a year - that if we don't step up...well, you remember the 1990s...

They're just tone deaf and don't even realize what they're doing. Chipman coming out now to admit they were a service organization but didn't do well with service...they were never such an organization. They were a "we have 13000 locked in season ticket holders and 8000 more on the waiting list and the government is paying our mortgage and we also get our own casino and are going to leverage all this into some real estate development deals and laugh all the way to the bank" organization. The cash cow started producing less milk so now they're blaming the cow.

And it didn't have to be this way at all. If they'd nurtured and encouraged the original feelings from 2011, they'd still be selling out today. They did the opposite of "nurture and encourage" though...this is all their fault.
 

jetsfan15

Registered User
Jul 17, 2016
583
946
If you listen to Winnipeg Sports Talk on Friday, that's basically what Chipman is doing.



12 minute mark


Exactly. That’s what Chipman is doing. And he’s personally calling accounts that dropped out to talk about issues they had, etc. If that’s not enough, then I don’t know what is. He’s literally personally calling thousands of people who dropped out to get it right / make it right / figure out what went wrong. He’s not blaming or threatening people.
 

abax44

Registered User
Jan 22, 2005
2,697
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It's not that hard to understand why people aren't paying money to come back. TNSE aliented their former season-ticket holders by taking them for granted year after year, they appear to have alienated the business community since the luncheon at the Chamber of Commerce last year apparently didn't do any good, they alienated the local media by Chipman once again going to Toronto to cry poor (which is kind of funny, especially since I don't enjoy the local media anyways), and it's taken him years to realize that his organization did a piss-poor job of being a service company.

They need a POHO to speak to the fans and the community, because the people installed right now are clearly not cutting it (and I will actively avoid hearing anything the GM has to say, which is always nothing). And while they're at it, fire the entire marketing department and start over - their PR status is in the tank.

I don't care that the team is doing well this year. I lost interest years ago, and my wallet closed as a result. I honestly don't know if I'll ever support them again, but an apology would go a long way to opening up the chance for it to happen.
Dumb question: If you're not interested in the team, why are you here?
 

MelikeJets

Registered User
Feb 18, 2019
370
758
Winnipeg
True North f'd up. The Owner has admitted to this. I wasn't personally burned by TNSE but I do understand the animosity of those who were. Having said this
 

MelikeJets

Registered User
Feb 18, 2019
370
758
Winnipeg
True North f'd up. The Owner has admitted to this. I wasn't personally burned by TNSE but I do understand the animosity of those who were. Having said this
Post locked before I could finish...
Having said this I don't pay money to watch Owners, managers, ticket reps etc. I love having an NHL team and love MY Jets and will support HAVING a team as best as I can. I never want to lose them again that sucked big time! Maybe the younger folks don't understand but if the Jets move it will be a hell of a long time before you see an NHL team in Winnipeg again ( I believe never).
 

GeorgeJETson

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Sep 30, 2016
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Totally understand what you mean re: the cost. I went through this too. I once had a group sharing 4 full season tickets. Now I’m down to just 2 seats (full season), although the people left in this group (myself included) are going to keep going with it (but still, group got cut in half essentially). One thing that TNSE is doing now though (which wasn’t an option before) is they do have for next season quarter season, half season, and full season membership options. They did have a few half season options before, but those were very limited, unlike now. All this is meant to address the issue that full season “groups” encountered when some people “left” the full season group, or people who preferred less games, etc. it increases flexibility so it’s not an “all or nothing” package and it gets rid of the issues that you’ve pointed out - needing to find someone to replace someone in the group, etc. Also, I’m sure they will continue to offer mini-packs next season too once we get closer to next season (they offered all kinds of different mini pack options this year). I agree these various options should have been made available a few years ago when the drop in full season ticket memberships began. They made a mistake (or should I say mistakes (plural)). But now they are making these various options available (late, but better late than never) to address some of the issues that you’ve pointed out. A lot of people that dropped out of season seats didn’t intend to never attend games, it’s more that they preferred 5-10 games per year (regular season) and then a few playoff games too if there are some. And I think these quarter & half season seats & eventual mini pack options address that without requiring people to create large complicated groups to share with, etc.

Also, the Chipman interview and Betman coming is largely targeted at the business sector and less so to individual households (something that the Friesen article totally seemed to have missed by characterizing the whole thing as threatening Winnipeggers, etc.). I don’t think all this in the news is intended as a threat from TNSE (although Friesen and the rest of the Winnipeg media (except Murat) would like all Winnipeggers to think so). I think Chipman is saying what he’s saying to be candid, and frankly it’s not anything “new” - in fairness to Betman (say what you want to say about him), he said it in 2011 that this wasn’t going to work well if the building isn’t full every night. Comparisons to other markets who have had attendance issues isn’t really as relevant as some think given the size of Winnipeg’s market, in my view.

Good points. Especially about the half season, quarter season, and mini packs. Those should have been out a while ago, but as you said, better late than never. If I can't stay in the current group I might look at those options - thanks for the reminder.

But good to know what the intension of that article and comments were (re: business sector).
 

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