I wanted to share a quick story of good customer service because it seems like such a rare thing these days.
A couple days ago I decided to treat myself to a nice box of chocolates from Wegmans. They had a cool end cap display with some locally made chocolates I decided to try.
I got home and tried a couple. They were really very good. But I noticed when I looked closer what looked to be a faint fingerprint on a couple of the pieces. Of course this gave me some pause, so I went to the website and emailed the company. That was around 5pm. To my surprise, I got an email back from the owner around 5:30. I was not expecting such a prompt reply. She was profuse in her apology, however, also very thorough in her explanation of the source. She explained that while the team members always wear gloves, sometimes the heat of their hands through the nitrile gloves might slightly melt the chocolate and in the process, transfer a fingerprint. I've melted and molded chocolate before, and used gloves when handling the resulting pieces. Her mentioning that sparked my memory and that included seeing some faint fingerprints. I also happen to work with a couple folks who previously worked at chocolate manufacturers who mentioned this absolutely could happen.
I was satisfied with the response and was going to just leave it at that. I responded to thank her for the explanation. She responded back asking if I'd be comfortable sharing my address so they could deliver a custom assortment of chocolates to make up for the incident. I can't say no to free chocolate, so I accepted. And two days later, one of their employees hand delivered the box to my house. It was a very nice gift box with a handwritten note thanking me for my understanding. And the chocolates I have had so far, both the original purchase and the couple I have tried from the gift box, were amazing.
I wanted to share that story also to say I highly recommend this place. And I will be an advocate of theirs going forward. If you like chocolate, give them a try!
Gourmet Gift Baskets & Gifts ~ Homemade Chocolates & Confections ~ Hand Delivering throughout Northeast Pennsylvania ~ Shipping Nationally.
nibblesbits.com