All cities of course being slightly different…
First we should acknowledge that the Hurricanes have really struggled when the team wasn’t competitive, which has been most of the time. We are just now experiencing their first
sustained success since relocation 26 years ago. Hopefully that builds some resilience against down years, but historically they have only been a little better than a Florida/Phoenix/Atlanta situation. Just putting this out there because I’m not sure the Canes are really a counter-example to those organizations… they simply had more success on the ice, which helped bond the fanbase to the team.
All that said, Raleigh is an odd metro area as far as “center of gravity” is concerned. Of course the city is more traditionally laid out with a clear downtown, but there’s also a decent sized twin-city in Durham off to the west, and the space between those two cities is where the bulk of the suburban wealth exists.
So, PNC Arena is actually pretty well centered with respect to population and wealth, even if it doesn’t exactly feel that way on the site itself. It’s surrounded by university and government land that has not been developed (but will be soon) so it has that isolated suburban feel. But you’re only like 15 minutes from downtown Raleigh to the east, 15 minutes from downtown Cary to the west, 15 minutes from the highly populated North Raleigh suburbs, and maybe 30-40 minutes to Durham or the satellite towns to the south and east of Raleigh. Pretty much everyone can get there and back in a reasonable timeframe… not counting parking lot gridlock
This was the big argument for keeping PNC and renovating it while finally developing the surrounding area into a multi-use “district” of sorts, as opposed to building a new downtown arena. In a Raleigh context, much like Atlanta, a downtown arena would actually be much less convenient for most fans. And Raleigh has such a small-time downtown that it doesn’t yet have the infrastructure (e.g. transit) to support something like an NHL arena.
Anyway, that’s all a long winded way of saying PNC is in kind of a crappy suburban for a visitor, but it’s really quite convenient for most of the locals. Arguably, the lack of development around the arena is also a big driver of the tailgating culture which fills the need for pregame food/booze/entertainment, and which has helped forge the fanbase identity over the years.