My memory is a bit fuzzy but the story is that after signing a new contract his soon to be wife had a medical emergency for either herself or a newborn and was unable to get help before it was almost too late because she didn't speak English. She probably told Svitov she didn't feel safe here and they needed to go back home ASAP.
That's exactly it. Svitov was living in a Downtown Condo right beside Nationwide Arena. His wife didn't speak English and there was an emergency with their child. She didn't know what to do, luckily a neighbor next door was a nurse and was able to assist.
There was other things - like when Brule came over neither his agent or the CBJ made sure Zherdev's old Condo had internet, so I passed by him as he sat in the hallway connected to another neighbor's wi-fi. Again a lot of this falls on the player but you would think the CBJ would make sure of things like that few players who have never been to Columbus before.
At the time it made the CBJ look at what they needed to provide to new players. Shortly after the CBJ did change some things, including getting the wives more involved with each other and one of managements wife (can't recall if it was Priest's wife or Jarmo's wife I think) took it upon herself to make sure new players/spouses had a contact list and understood 911 and other essentials.
It was truly a sh1t show for a long time. But sounds like it's better now.