Beautifully and perfectly said.
I'm not going to share with you the name of the rep, but will share part of what he/she actually said to me in an email about the partial plans:
"You and other partial plan members did receive priority before the general public going on sale today.
Again, there is extreme benefit (I bolded and italicized for emphasis) in being a partial plan member, however with the demand, all round playoff packages went extremely quickly."
Pissed off, I sent this reply, to which he/she never responded (not that I expected him/her to).
"Please. Stop. There's no "extreme" benefit. What I was promised when I signed up for my plan was not delivered. You gave us access to dynamically priced tickets by you and STH's FOR ONE HOUR prior to Newsletter folks. That's it. And the majority of those tickets will still be part of the public on-sale, so stop trying to tell me/us that it's an "extreme" benefit. You could have blocked some of these seats for partial plan holders. You did not. You dynamically priced them when STH's posted their additionally purchased tickets for resale.
Also, I received ZERO notification of playoff tickets, period. There had to have been emails sent out prior to access code emails explaining what the process would be. If there was, I received nothing.
There was no priority. There was an hour of access to scalping priced tickets. That's it. Partial Plan holders got screwed. STH's think we got screwed. Regular fans who know we deserve actual priority know we got screwed. One group of people don't think we got screwed:
YOU/The Devils.
Michael, and yes, I will be telling people to stay away from Partial Plans and steering them towards secondary sites going forward."