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NHL.TV / Center Ice / ESPN+ Discussion - Part IV [See the warning in OP]

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Wow... took them forever to make an android TV app and now it's gone again! I used to stick up for the NHL but they clearly are not trying to be one of the major North American sports. No high class global streaming platform in 2022? Just embarrassing...
 
Their refund policy is only for 5 days from date of purchase. I'm past that now. I haven't been able to watch a single game today. Not sure what to do from here. "General stream access error"
 
Eastwood46 said:
Same here. It's a VPN issue.
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Excuse me if this seems like a stupid question, but you're talking about your VPN issue? Or the provider itself has a VPN issue, and if so, what does that mean exactly?

I've not no luck today on computer browser as mentioned (General stream access error message), but my app works if I go thru my provider and not my wi-fi. If I try to use the app with wi-fi, same as my computer connection, I get the "this stream is not available through vpn connection" message. So I'm seeing both error messages but in different instances. I don't get it.
 
kk said:
Excuse me if this seems like a stupid question, but you're talking about your VPN issue? Or the provider itself has a VPN issue, and if so, what does that mean exactly?

I've not no luck today on computer browser as mentioned (General stream access error message), but my app works if I go thru my provider and not my wi-fi. If I try to use the app with wi-fi, same as my computer connection, I get the "this stream is not available through vpn connection" message. So I'm seeing both error messages but in different instances. I don't get it.
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Has to be an issue from their end. I get a VPN issue from my Android app, and stream error on my PC. Have tried here in UK both with and without VPN, same issue.
 
Once again, the official NHL.tv stream collapses mid-game from Los Angeles (2nd period), and it's no longer possible to watch the game. Restarting the app, logging off and back in is no help (games in Vegas and Calgary are available):

No supported handler formats for the given URL and MIME type.
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**** them. :mad: This is going back to the 1990s.

Good to learn it's possible to get a refund within 5 days from purchase. I purchased on Monday, so I should still be able to do that.
 
so thats going to be labeled as a loss in the stream quality for the isles - panthers game on sn now / Ballys fla broadcast used.

flames stream later in the day was perfect
 
I was able to switch to the Seattle stream for the 3rd period as well, but the LA stream remained dead for the rest of the game after it died towards the end of the 2nd period.

Not to mention cutting off announcers mid-sentence when going to breaks, returning too late, no intermission or postgame stuff, and absolutely no pregame stuff for the Kings stream, either.

Atrocious product.

Here is the complaint (my second; no response to the first from a couple of days ago so far) I've just submitted via NHL.tv's contact form:

Will you be responding to my earlier complaint I sent you a couple of days ago?

Massive problems continue.

In last night's game Seattle @ LA, the LA stream died towards the end of the 2nd period, never to return. Tested both on the iPad and the desktop. I had to watch the 3rd period using the Seattle stream.

There is still no intermission, pregame or postgame coverage, with a single frozen image displayed for 17+ minutes straight, so that you have no idea if the stream is live or not.

You continue cutting off announcers mid-sentence when going to commercial breaks, and returning to the game too late.

A huge issue I did not mention in my previous complaint: there seems to be no way to start watching the game from the beginning when it's already in progress. This worked perfectly in previous seasons.

Also, the option to switch directly among various live games is missing, although this was possible in previous seasons. You now need to return to the schedule screen and select a new game there.

Please let me know if you're working on resolving these issues, or if I should request a refund. Thank you.
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Almost 15 years of this nonsense and these baffoons still can't manage to support a stable product for viewers. Disappointing, tragic, what can you even say? I feel for some of you just simply trying to hand over money to enjoy your team or teams, and they can't deliver what 100s of streaming services do with their eyes closed on a daily basis for years now. IPTV is the way to go at this point.
 
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General access error BS here as well, not able to watch anything from yesterday. What a complete joke of a streaming site that is. Inexcusable.

NHL hasn't responded to my feedback yet. Probably too busy at the moment working on the issues, right?
 
tunnelvision said:
General access error BS here as well, not able to watch anything from yesterday. What a complete joke of a streaming site that is. Inexcusable.

NHL hasn't responded to my feedback yet. Probably too busy at the moment working on the issues, right?
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That seems rarther consistant for them when it comes to the streaming service.

They didn't tell anyone they'd change it up for this season, they never reacted when people asked them what's going on as the season got closer and they're now also not saying anything.

I guess you can't get criticised(more) if you don't say anything at all....
 
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Watching last night's Avalanche/Flames game right now, I also had the "General Stream Access Error" when I was using a VPN. Turned it off, it's worked fine aside from the first minute of the second period being cut off and a bit of picture flickering in the middle of that period too.

I'd bet any complaint emails are going straight to an inbox which is never checked (or known about)
 
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LGRED should come back to NHL Network (she barely appeared during 2022 post season). She mentioned in 2022/23 promo, but still didn`t appeared in october stuff​
 
The new NHL.tv is a disaster.

How is it possible with all the advances in technology that their service gets worse?

The previous NHL.tv had its flaws, but at leas it was serviceable.

The new one has parts of games missing and now all you get is a stream error notification.

And how can they only offer a maximum stream quality of 720p? We live in 2022, not 2002.

And when will they realize that people who watch on-demand don't want to be spoiled, making it possible to hide the progress bar can't be that hard.

You can't even watch the condensed highlights of the games without getting spoiled anymore, I couldn't watch the entire COL-CGY game because of the stream errors, so I looked for the highlights and the preview image was a screencap from the end of the game with the final score visible. Thanks a lot.

Guess I'll have to use dtmts.com from now on.
 
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I guess I won't be watching NHL tonight either... general access error with every stream..

Seriously, gfy NHL
 
I watched the Isles Cats game on replay and the picture quality was great. Had to stream to my nvidia shield from my phone since there is no androud tv app. My biggest problem was there were stretches where the game would just pause and I'd have to press play again. It would start immediately but was quite annoying to watch the whole game with the remote in my hand. Also, cutting away to commercial abruptly is ridiculous. Missed skirmishes and replays.
 
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To my 2 complaints submitted via NHL.tv's contact form over the last few days, I have just simultaneously received 2 boilerplate email replies from "Claire" of NHL.tv – just a general copy & paste text that does not specifically address any of the issues or questions contained in my 2 messages.

Instead, it lists general tips and links to various NHL.com FAQ pages, including one link to "troubleshooting steps" which, however, is a dead link leading to a Cleeng account registration page (???).

:help: Even the automatic robot they use to reply to customer questions is broken.

The 2 messages say that if what they've just sent me does not resolve my concerns (and how could it!), I should get back to them with more technical details. :rolleyes:

Well, there's another Kings game tonight, and if NHL.tv goes "3 for 3" (meaning, 3rd Kings game, 3rd time a broken, unwatchable stream), I'll get back to them once more to see what the auto-reply robot comes up with the next time around.

LeapOnOver said:
Also, cutting away to commercial abruptly is ridiculous. Missed skirmishes and replays.
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I only wish it was a commercial, instead of that godawful frozen screen! (17+ minutes straight in between periods!) :mad:
 
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