Yeah, how does all that work, I wonder.
The thieves should be required to buy him a new car.
Not that that would ever happen.
Its a long process.
If not recovered in 30 days it will be considered a loss and insurance will begin the payoff period. - they said additional 2 weeks after the 30 days. In mean time they cover $30/day towards car rental up to 30 days.
If recovered in under 30 days then it gets more complicated. First its evidence in multiple crimes over state lines. Impounding can be God knows how long.
If released then insurance adjuster will look at it and make an estimate for repairs or total it.
It sucks.