I am ok with what was said today. They basically did the equivalent of the Dr taking a huge ass needle out and saying," now this won't hurt a bit."
Pointing fingers and making all kinds of excuses is nonsense. Just saying," we know something is wrong and we're going to fix it", is a positive regardless if they're going to fix it properly. At least they realize there's a huge problem. That's at least half of the battle.
Edit: I am not exonerating anyone, I am happy they recognize the suckage we have been witnessing.