I'm leaning toward believing the agent here. At the end of the day, the agent was the one who RESPONDED back to the initial statement, which meant they had all day to think about their response.
I refuse to believe they would just go "Nah we have to lie and say that offer was never presented us".
They could've just kept it at "We're super disappointed that Neely went public with our negotiations. Not something we were expecting"
Instead, they added "That offer was never presented to us". Im sorry but Neely is lying