Bunch of Management key words with no substance there. Felt like I was at one of my management meetings where upper management is sprouting off about organizational culture, core competencies sprinkled with gratitude.
Yep. Felt that that for me too.
Management: A difficult few years.... World-class blah blah blah... Commitment and passion... Lives saved and changed... Client model... Multi-faceted approach...
Us: Okay, but when are we getting [insert bog-standard equipment, beds, staffing, drug/ treatment, everyday supplies more or less absent since March, 2020] here?
Management: Uh... Leading-edge blah blah blah...
Don't really doubt the sincerity so much as I do the ability to fix the problems identified (to a limited extent) within the existing brain trust. And it's a whole lot easier to pump out a "message to fans" than it is to face them and respond to concerns in real time in a general meeting scenario, as in some of our football clubs. But good luck to them.