talkinaway
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Trying to get ticket refunds for concerts, sporting events? You're not alone
Paul Rogers spent $819 to purchase three tickets to take his grandson to the Bruins-Maple Leafs NHL game scheduled back on March 14. But two days before the game, the NHL put the season on pause. The game never happened, but Rogers can't get a refund because the NHL hasn't technically canceled it. Instead, wealthy team owners are holding on to fans' ticket money.
"A situation like this, you can't even get a refund? That's terrible," said Rogers.
Massachusetts Attorney General Maura Healey says this issue is on her radar and ticket holders who can't get refunds should file a complaint with her office.
"I understand the argument some [teams or concert promoters] are making here, but we've got to face the reality here," said Healey, indicating that it'll likely be a long time before large events resume. "People are hurting right now. They need the money in their pocket, and they don't need to be held hostage."
The NHL did not respond to an email seeking updated guidance for ticket holders.
I can't blame the Bruins for holding my $400 of regular season tickets - but I can blame the NHL for merely postponing and not cancelling the games. C'mon. We all know the 2019-20 regular season is done. And the 2020 playoffs are a bit of a pipe dream, but at least they don't have my money for that.
But getting a refund for my Hockey East games has been impossible. In a rare combination of boredom and thriftiness, I bought my tickets at the physical window at the Garden in mid-December. Those games are cancelled. I wrote twice over the past month to the Garden's customer service, and got back the same form email listing which events are cancelled, and directing me to go to the "point of sale". You -ARE- the point of sale! I assume the window's closed, and no way in hell should they expect me to go to the Garden with my physical ticket in my hand (possibly infected, for all they know) to return it. No humans at the phone number I found online.
I wrote a third email, directing them specifically to not send me a form email. Also sent it to the Presidents' Office and the Premium Club address (they were Club seats), just to hedge my bet. But I may drop AG Healey a little note tomorrow. I could contest the charge with my credit card, too...but that seems involved.
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