Former manager of a Quizno's here. I can answer this question. Suit up. you're not gonna like it.
Quizno's is the biggest, barely legal pyramid scheme I have ever witnessed. It’s f***ing nefarious genius. Something like 90% of new Quizno's franchises go out of business within three years because the cooperation makes more money off of a new startup than they do off of a functioning business. Corporate literally makes more money off a franchise going bankrupt, than they do off a successful business.
Let's talk about Bob and Randy, whose names have not been changed because they are guilty as f***. Bob and Randy are (or at least were in the early 2000’s) the regional managers of Quizno’s franchises in the southwest (Arkansas/Oklahoma/Texas area). Bob and Randy were some crafty sleeze buckets, who would come in with videos and marketing materials and graphs about how the business worked, how to make profits, and literally I shit you not almost identical money making charts as you see with all the other “make your millions” direct marketing scams (found that out later). They then would “lease” to you the proprietary equipment needed to start your business, and you would buy in for an incredibly low price. You could literally start three franchises for what it would normally cost to buy one of most other FF chains. You would pay small “fees” for the brand new equipment, and in 18 months, you’d own it! Then it was just the food delivery, and “standard” franchise fees. Bob and Randy made it sound stupid not to invest, and you left literally wondering why no one else f***ing was doing this. It was so easy!
There was a reason.
We’ll put Bob and randy on hold for a second, we’ll get back to them.
My friend’s family had made a lot of money starting a used car lot in a bustling suburban area. The made a killing buying used cars, fixing them up, and selling them for lower than almost any other dealer. They sold the business for a smooth couple million and were looking for something to invest their money in for longer term returns with less “dirty” work. Quizno’s looked good and their son and I (good friends) signed on to manage their stores (we met co-managing a pizza franchise).
We picked some pretty good spots and had customers coming in like crazy. And we were selling a lot of product with lines sometimes out the door, but almost immediately things started to look shitty. The prices they charged for the food were literally only a few cents less per “serving” than the mandated prices we had to charge on the store. The small, “reasonable” fees for the equipment were of course smaller than buying it out right, but looking on the market, you could have bought as good or better equipment for half what you wound up paying to cooperate, but you had to have Quizno’s equipment. And you had to pay a monthly “franchise” fee, which isn’t unusual in the business, but the fees were f***ing absurd. So, inevitably, after 4-5 months your business starts to struggle.
Then, Bob and Randy come and do a store inspection. And holy shit, those awesome, friendly, funny guys turn into goddamn ring wraiths and will dock you for a smudge on the paint, a loose screw on the door, a slightly wobbly table, whatever. This reduces your corporate store rating. What’s a store rating? Well, we didn’t know either! Your store rating is a metric they use to determine how well you are holding up the brand image! THAT WAS NEVER f***ING MENTIONED UNTIL BOB AND RANDY SHOWED UP. They give you 6 weeks to correct the issues and then show back up. They dock you on a whole bunch of other shit and your rating drops. If you get below a certain score, (I don’t remember what horse shit they lied to us) Then they can STOP DELIVERING PRODUCT TO YOUR STORE. In your contract, you signed that you would only buy product from Quizno’s for “brand consistency” or what the f*** ever. Which seems perfectly reasonable at the time. A big mac is a big mac for a reason.
So you work your asses off to keep the store in good shape, with Bob and Randy popping up and slowly reducing your store rating. But sometimes you get a little better! But you never get quite as good as you were a time or two before last. Meanwhile, you’re bleeding money on the fees and margins, constantly struggling between wanting to get the f*** out, and thinking you can make the store work.
Eventually though, literally no matter what you do, your store rating drops below the minimum rating. So Bob and Randy issue a stop order on your store. You are legally forbidden from buying elsewhere, and the fees are bleeding you dry. But, hey! You own your equipment now! You can sell that and get some money back after you close your doors and declare bankruptcy.
HA! Why would anyone buy your used equipment, tainted with store failure, when Bob and Randy will sell them brand new equipment for only a small monthly fee!?
So about a million dollars down after 2 years slowly bleeding money on three stores, My friends parents wised the f*** up and got out. I went on to other things and my pal helped his parents start up a small deli. Many of our old customers found out about the new place, and after a few months, business was booming. They were incredibly f***ing lucky that they got out when they did, and that they were able to make something else work.
In the decade or so since, about 3-4 dozen Quizno’s have sprung up and died out in our little suburban area. About 3-4 dozen families have had their lives f***ing turned upside down, and no doubt financially ruined.
Seriously, f*** Quizno’s, f*** Bob and Randy, and f*** Quizno’s cooperate f***ing bullshit pyramid scheme. When they go down I’ll spit on their f***ing graves. And then shit on it, and then spit on the shit. I hope they get pancreatic cancer and slowly die over years of excruciating pain. Nothing I can think of is bad enough for them.
Edit: Things:1 - This was prior to the apparent buy out in 2012. Things may well be different now, but I've seen at least a few Quizno's start up and fail since 2012, so that doesn't engender hope. Even so, whomever was lying atop that pile of fetid pig shit probably got a nice pay out, and also deserves apparently something way worse than pancreatic cancer. 2 - There are more than a few places where I put cooperate instead of corporate. I admit I was pretty hardcore rage typing and wasn't paying super close attention to my auto-correct. I'm leaving them cause a few people seem to enjoy pointing it out.3 - Reddit and I thank our gold gifter.
I'm just glad some people are seeing what a shit storm that company was, and may, or may not, still be.