So on Tuesday I go to urgent care because my wife was sick of me complaining about how bloated I've been for the last few weeks. I kept having weird pains and stuff and it wasn't going away, but I hate going to the doctor because I'm just worried they'll say go take some tums and charge me $300 for the privilege of getting this priceless knowledge from them
So anyways the PA starts poking around and discovers my liver is "enlarged" so I have to go get blood work and ultrasound to just check it. Ends up leading to a CT scan and they found a large tumor
But the reason for this post is that the process behind getting care is so f***ing stupid I don't get it. The PA refers me to a cancer treatment place, they call me the next day and figure out they are out of network. But I can call them and request to have them put in-network. So I call up United and talk to their stupid CS person who schedules someone I can talk to and they are 2 weeks out! And then they'd be trying to help me schedule appointments after that! So I ended up calling the cancer center and had them send my referral to a different hospital that I knew was in network.
I talked to them last night and since they are 3.5 hours away they said they'd set me up with a "tele-health" thing where I can do my treatment and stuff at the hospital in my city but still be coordinated out of their cancer center - okay whatever. So then my local hospital calls me this morning and tells me that I can't proceed until I have a referral letter from my primary care physician. I don't even have a doctor because I just go to urgent care when my wife gets tired of me whining about being sick. So now I have to go find a doctor, try to get an appointment, and then get them to refer me to a place that already has all my scans and notes from the radiology doctors that read them. Like wtf? Is the scan that shows a giant tumor not good enough? You need a f***ing doctor's note attached??
It's so insane to me. I don't get it. Pissing me right off and it's only day 3. It's like they invented this process to stop people from getting seen.
It was similar with the CT scan - I had to go in after hours and they said they'd have to call my insurance to get permission before they could give the scan to me (even though it had 2 STAT! stamps on the order), I said screw it I'll just pay the $5k for it upfront - just give me the scan, and the lady said they couldn't do that because she couldn't bill me and the hospital billing place was out for the day. I ended up having to go to a different hospital that didn't check my insurance first and get it done there. What a stupid game this is turning out to be