Am I the only one who is sort of finding it more and more annoying that it's becoming the established norm that 20% is the minimum tip now? I just feel like 15% is a perfectly valid tip amount much of the time...why exactly does the tip increase as a percentage of the bill anyway? I mean presumably the cost of the meal will rise with inflation right? Am I going to have to give a tip that's 40% of my bill in 20 years in spite of the fact that the cost of the meal itself has doubled in that time?
I'll mostly defer to those currently in the restaurant industry on this one as to what is expected but I too am irritated by the default tipping levels, nowhere moreso than at the arena.
Back in the day (my restaurant career ran 84-92) we were looking at 10% on average; 15% was considered an excellent tip. I think many restaurants have changed their manner of staffing, reducing the load of tables on a particular server (we used to have 6-7 on average, at the same restaurant I used to work for the cap is now 4) but not everywhere. That has resulted in better service so I think a better tip may be warranted. At the same time though it isn't necessarily THAT much better and many times it's actually not good at all. I'll take the time to not select a default option of tip if I'm dissatisfied, many do not. This doesn't actually help anyone at all - the server never gets the message is the biggest issue. Also a tip is not mandatory and as such it should not actually be an expectation or an entitlement.
The change over time from 10% to 15% was actually driven through a series of media articles over time. Weird, but true. 15% was more the norm in large, urban centers and it spread over time to become the new norm. Good for serving staff, bad for me because I endured the lower end era. I expect that the move to 20% on machines is an attempt to set a new norm and that norm is ridiculous in my mind. Believe me I get that this may be your only job and you "need" that money but I "need" my money too. If I'm at The Keg or Bailey's or somewhere and my bill is $200 and your expectation for average service is $40 (yes, I know some portion goes to tip pool) then you are likely to be as disillusioned by my tip as I was by your service.
At Jets games I really don't think a 15% tip is warranted for pouring me two grossly overpriced draft. Those draft are running me ballpark $25 after taxes and I don't think ~1 minute of work warrants $4.00 in your pocket. But the Jets aren't doing anything that anyone else isn't, setting the default at 15%.
I've been to locations where the default is 18% which is laughable at best. Don't get me wrong, I'll tip 20% for exceptional service, but it's rarely awarded because it is rarely earned. If you catch me on a bad day and the 18% comes up as a default, you're likely looking at 0% because you've now insulted me because your service almost invariably does not warrant that type of reward. Sitting on your phone, letting my glass sit empty, lack of manners and your expectation is 18% because you're employed? LOL, no, hard no. 20% as a new norm? Nope, if that's what a restaurant thinks their staff deserve I'll stop visiting your establishment.
The worst is places like Freshii and Subway adding default tip amounts to debit payments. Sorry, that's a hard no for me. It's fast food (don't get me started on the nutritional profiles at those restaurants - fat, salt, sugar, calories) and that's it. I dislike it enough that it simply pushes me to the point of not supporting your establishment.
Oops, looks like you hit a pet peeve of mine. Better end this on a positive note: White Star Diner downtown has survived the pandemic to this point. The burgers are great and the owner is a really good person. Not that you can't get a similar burger in other places but if you're in the neighborhood (he's on Kennedy between Portage and Graham) go in and enjoy. Very retro feel, old school, hand made food and excellent milkshakes if you have room.