^ Wish I had seen that before dealing with Expedia to book my group for our hotel in Toronto. Was a huge pain in the ass, because when I needed to fix something with the hotel, it could not be done through them but only through Expedia, and Expedia is almost as bad as Rogers at getting back to their customers when waiting.
they are god awful. after that hour the guest finally said **** you and told them to give his money back and I more or less told them to **** themselves too
If anyone who works for Expedia reads this; this is what you call customer service and this is how you handle such a situation:
1. Speak to guest, verify desired changes.
2. Speak to hotel, ask them to approve changes
3. When hotel approves changes and says they will do so at no extra charge, make the changes and do not try and milk the money out of the customer on the other phone 3 feet away from me.
4. Wish them a good day.
Is that really so hard?
Instead, I matched Expedia's advance purchase rate and gave a comp upgrade to a guy having a ****** day because Expedia pissed him off so much. And what did I get? Some stranger telling me how awesome I am because I know what customer service means.
/rant