Great reminder post, this info has been posted again and again and some don't understand or simply choose to ignore, a few can blame the fans and market all they want but if they fail to understand this absolute universal business rule there's really not much point in debating anything further imo.
This is absolutely true. What has also been posted again and again, and has also been ignored/glossed over, is that when the Senators did provide an entertaining product (peak Erik Karlsson putting up a playoff performance for the ages, the 4 goal Pageau game, all those comebacks and OT wins) the fans still didn't show up. The value was there, but the customers weren't. Of course nobody has any obligation to support a business if they choose not to, but said business also has no obligation to keep financing a product that customers aren't buying. Melynk didn't help matters with his veiled threats of relocation and clumsy McDonalds analogies (not to mention his godawful timing) but I can't honestly say he was completely in the wrong about this.