So I just had to deal with this for game 6 vs dallas. I purchased some row 2 seats behind the net on the Oilers attack twice side at 630am the day of the game. By 1130am they were calling, texting and emailing that the tickets would not be sent. By this point all similar seats had already sold from other sites. They offered me 3 or 4 replacement options. The was was some club row 11 seats that would have been pretty good but I like sitting behind the net on the Oilers attack twice side. There was 1 set of row 1 seats available there but out my price range. They contacted the seller and lowered the price a little bit and gave me a coupon. I ended up over my budget but with great seats. If I didn't want to spend more the clubs seats would have been acceptable imo if there was absolutely nothing else. Fans first customer service was top notch and they refund the money right away.
DANGER RANGER!
This is exactly how people got burned at the Phoenix Super Bowl. It sounds like Fans First do not get possession of the tickets. This means the seller can change their mind leaving the buyer hanging without tickets and if the ticket seller, in this case Fans First, don’t get their refund from the ticket owner they can literally run out of cash.
Many reputable ticket resellers went out of business due to lack of cash and went insolvent to avoid refunds which they couldn’t do. Insolvency was their only way out. It was so huge that it made national news in Canada and the US, thousands of fans were left without tickets or refunds, and prices went nuts.
I got my tickets and literally had an armed escort to my car but had to pay almost 4 times my original amount I paid months earlier and I bought them from a reputable reseller company which I bought secondary tickets for 15 years down there. I know of 4 guys who dropped 5k US each and were left with no tickets. It was crazy.
The problem is ticket sellers commit to sell to the reseller but then days later the seller sees that prices have increased dramatically and then want more or they don’t send the tickets to the reseller who has already sold those tickets basing the cost on what they paid not necessarily the current market price. But unless they pay way more than agreed to the seller, the reseller gets no tickets to resell which they already sold.
Now the buyer has paid but has no tickets and won’t get any unless they buy more expensive tickets and may not get a refund.
I would only buy through Ticketmaster for the finals. Your getting screwed with fees yes but your getting your tickets guaranteed.
Never buy tickets from a company that does not have the actual digital possession of the tickets or the electronic means to guarantee a transfer immediately. Otherwise it’s a risk for the very odd event where prices spiral like this one.