Any of my fellow HR people use UKG Ready? If so, I'd appreciate your thoughts on it. We need to replace our existing HRIS and payroll, and UKG is one we're currently looking at.
They all suck but UKG super sucks.
We use ADP and refer to it as the "least-bad HR/Payroll system"
we use Dayforce, like most HR systems, aspects of the platform are very good, others suck and as all HRIS , the customer support is miserableAny of my fellow HR people use UKG Ready? If so, I'd appreciate your thoughts on it. We need to replace our existing HRIS and payroll, and UKG is one we're currently looking at.
Yeah, every time there's some simple thing that they screw up, we have to call the account manager who will just be like "you have to call time and attendance" or "we have to open a service request with tech support". Like why do we even have you as a senior account manager if you're just going to transfer it to some other department, Jeff?ADP as a system is great. Easy to use, super intuitive, visually pleasing.
If something goes wrong, though, their customer service is atrocious, and has been for the ~18 years I've been in HR. If they could figure that part out, they'd be head and shoulders above the competition. In my current job we left ADP for a smaller system (iSolved). The system isn't as good but the customer service is much better so, overall, it's a better fit. Things always end up going wrong, and changes always need to be made, and that is an easier process with a smaller company more focused on customer service.
@Bruinaura , in my previous job we left ADP for UKG. UKG completely overpromised their capabilities (like, breach of contract level) and implementation was a NIGHTMARE. We implemented because we had already left ADP and ran with it for about a year, and ended up going back to ADP. Had started re-implementation when I left.
I like payroll, you deal with facts and numbers, there's some situational decisionmaking but not as much dealing with people. But at least a couple times a month we have to fix some problem because we find that someone 3 years ago forgot something and it causes issues today. I still prefer payroll to HR.I don't envy you payroll folks! My old company was a non-union construction company in NH but we did alot of public work in MA which meant workers got paid prevailing wages.
So they had a private/NH and a public rate. And they could be multiple trades/rates in a day. And the rate has a W2 portion and a health portion and a pension portion. And the rates depended on what town/region you worked in MA. We chewed through payroll clerks, it was bad.
We also had a Department of Labor audit because instead of sending the guys directly to the sites, we had them meet at the shop to carpool in a work truck. Meeting at the shop intentionally or unintentionally led to them "working" but not getting paid. So we had to pay $100k in back wages.
Don't miss it!
Current company moved the payroll department from NYC to Cincinnati. One overworked payroll clerk sent 3,000 W2s a phishing scam a few years ago. Their turnover is also nuts and I think some of the tasks are being done in India now.
Yeah, every time there's some simple thing that they screw up, we have to call the account manager who will just be like "you have to call time and attendance" or "we have to open a service request with tech support". Like why do we even have you as a senior account manager if you're just going to transfer it to some other department, Jeff?
I like payroll, you deal with facts and numbers, there's some situational decisionmaking but not as much dealing with people. But at least a couple times a month we have to fix some problem because we find that someone 3 years ago forgot something and it causes issues today. I still prefer payroll to HR.
Here are some time consuming questions for a monotonous, endless day, waiting for 7:00.
1) Tell us about a funny phrase your parents, grandparents, teachers, etc., used to say that no one uses now.
2) If you were given a chance to go back in time, would you have wanted to experience Woodstock? I mean, actually lived there for the whole thing in the field.
I was Van Gogh's self portrait one year.3) What is the best Halloween costume you ever wore?
4) Do you like scary movies? If so, which is the scariest movie in your opinion?
5) Have you ever experienced something so scary or traumatic that time actually slowed down in your brain?
Ugh. Jeff is the worst. I have dealt with many Jeff's in my time.
1) Whenever my mother would goof something up she would yell, “shit, piss, and corruption!” I have absolutely no idea what this means but she still uses it today.Here are some time consuming questions for a monotonous, endless day, waiting for 7:00.
1) Tell us about a funny phrase your parents, grandparents, teachers, etc., used to say that no one uses now.
2) If you were given a chance to go back in time, would you have wanted to experience Woodstock? I mean, actually lived there for the whole thing in the field.
3) What is the best Halloween costume you ever wore?
4) Do you like scary movies? If so, which is the scariest movie in your opinion?
5) Have you ever experienced something so scary or traumatic that time actually slowed down in your brain?
I'm definitely gonna start using that one....1) Whenever my mother would goof something up she would yell, “shit, piss, and corruption!” I have absolutely no idea what this means but she still uses it today.
1. My mom once told us to "chill up" instead of "chill out" and we never let her forget it lolHere are some time consuming questions for a monotonous, endless day, waiting for 7:00.
1) Tell us about a funny phrase your parents, grandparents, teachers, etc., used to say that no one uses now.
2) If you were given a chance to go back in time, would you have wanted to experience Woodstock? I mean, actually lived there for the whole thing in the field.
3) What is the best Halloween costume you ever wore?
4) Do you like scary movies? If so, which is the scariest movie in your opinion?
5) Have you ever experienced something so scary or traumatic that time actually slowed down in your brain?
UKG bought out Ascentis, the platform we've been using since 2005. While it still functions, they have no plans to do any upgrades and it's a matter of "when not if" we'll have to switch to something. If we go with UKG Ready they are supposed to be able to transfer our existing data (where have I heard that before).ADP as a system is great. Easy to use, super intuitive, visually pleasing.
If something goes wrong, though, their customer service is atrocious, and has been for the ~18 years I've been in HR. If they could figure that part out, they'd be head and shoulders above the competition. In my current job we left ADP for a smaller system (iSolved). The system isn't as good but the customer service is much better so, overall, it's a better fit. Things always end up going wrong, and changes always need to be made, and that is an easier process with a smaller company more focused on customer service.
@Bruinaura , in my previous job we left ADP for UKG. UKG completely overpromised their capabilities (like, breach of contract level) and implementation was a NIGHTMARE. We implemented because we had already left ADP and ran with it for about a year, and ended up going back to ADP. Had started re-implementation when I left.
UKG bought out Ascentis, the platform we've been using since 2005. While it still functions, they have no plans to do any upgrades and it's a matter of "when not if" we'll have to switch to something. If we go with UKG Ready they are supposed to be able to transfer our existing data (where have I heard that before).
We use Paycom for payroll and it's a nightmare, so would like to have one system do all.
I hate this whole process. I don't think great customer service and support exists anywhere in the HRIS/payroll realm anymore. They all just want to sell you the latest and greatest modules that aren't always so great.
1) My mother was always getting sayings wrong but my favourite was "never kick a gift horse in the teeth".Here are some time consuming questions for a monotonous, endless day, waiting for 7:00.
1) Tell us about a funny phrase your parents, grandparents, teachers, etc., used to say that no one uses now.
2) If you were given a chance to go back in time, would you have wanted to experience Woodstock? I mean, actually lived there for the whole thing in the field.
3) What is the best Halloween costume you ever wore?
4) Do you like scary movies? If so, which is the scariest movie in your opinion?
5) Have you ever experienced something so scary or traumatic that time actually slowed down in your brain?
I'd probably look like that too if somebody tied me up in a straightjacket. Poor kid's tied up tighter than a camel's ass in a sandstorm...I cannot stop laughing at this
Couldn't get the link to work so here's a screenshot
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