Last night I was on the late shift at the Dunkin Donuts at 135 Albany St Cazenovia, NY 13035. I work there full-time to put myself through courses in special education at Cazenovia College, since my parents are both quadraplegic military veterans and we spent all our money to help our neighbor afford live-saving heart surgery for her infant girl. I actually wasn't supposed to work that night but my manager called in, so I had canceled my volunteer shift at the retirement center and come in to work.
This creepy-looking rando comes in drunk as a skunk, all alone and ordering 6 donuts only for himself. First he insists on paying for the order up front, which no sober and intelligent person would ever agree to do. I asked him which donuts he would like. When he ordered fritters (which, had he been literate and/or sober, he would have clearly seen were not included in the "regular" category) I told him that they were not available.
Naturally, he starts arguing with me and making an ass out of himself. There were a handful of people in line behind him, laughing under their breath and taking pictures when he wasn't looking. He started going on at length about the different fillings in each of the donuts, finally gives up and then ORDERS COFFEE ROLLS! Which were clearly not on the 'regular' menu either!
At this point I'm actually feeling sorry for this guy because he's so obviously lost in the dialogue. So I throw him a lifeline and suggest the peanut-covered donuts that are obviously the most disgusting thing on the shelf (we don't even offer them on the menu, I was just screwing around with some wasted donuts I had dropped on the ground). He just kept going on and on about fillings and coverings, most of it total gibberish.
So finally he gets fed up and says he wants his money back. At this point I tell him I can't refund his money, because I am physically unable to enter the authorization code that only my manager knows. This would not have been an issue if he hadn't been insistent on getting the transaction done as quickly as possible (which it just occurred to me is really suspicious, maybe it wasn't really his debit card?).
By now the people behind him were actually getting impatient and started yelling "come on!" at him, so I told him that seriously, he could just get a couple of chocolate glazed and it would be fine. So he muttered something about calling corporate, and I told him if he was that angry he'd be better off just leaving a bad review on the internet. So then he gets this weird look in his eye and rushes out of the restaurant saying something about going to a lounge.
What an ass.