A friend who bought the PS5 at launch with me is experiencing joystick drift on his controller.
Mine hasn't been hit yet, but IMO this is pretty much inexcusable. The controller is barely 5 months old and it's not like he's a professional streamer. He plays a few hours of NHL a week and Astrobot with his kid.
I checked it out and it seems Sony is pretty helpful as far as replacing bad controllers, but he's still out a controller when he mails the thing in. I asked if he got warranty/protection when he bought the console, but no such luck. He didn't think he'd need it (womp womp).
That's quick. I've heard that the piece of technology that responds to the joystick command is supposed to last 400 hours of usage. Obviously, some will dramatically underperform that number and others will overperform that. Sony, Microsoft, and Nintendo all use the same manufacture for it.
As annoying as buying a 2nd controller while waiting for the first one to be returned/replace is, at least that is one piece of PS5 hardware that is incredibly easy to replace. Secondly, considering how few PS5 titles there are out right now, if he's using the DuelSense to play PS4 games upscaled (I'm currently doing that with Ghost of Tsushima), you can use a DualShock 4 (if he played PS4/kept his controller) on PS4 titles. Since you specifically mentioned NHL which isn't a PS5 title, I hope he knew of that tempory fix before he bought a 2nd controller.
Extended warrantys are usually a scam. The manufacturer warranty would cover it if corporations weren't crooks (in fact I'm pretty sure Sony will warranty stick drift, though don't quote me)
With that said, if you're in dire need of a cheap controller amazon is selling refurbished Dualsense controllers in their warehouse deals section for $40 or so
Agreed. If higher-end electronics fail, it will usually happen within the first year. There is a reason companies selling hardware aggressively sell these insurance plans because they are highly profitable. For some, I guess the piece of mind is worth it.