Complaining about officiating is like complaining about traffic. Yes, it's awful and it's absolutely unacceptable for so many people to be so bad at such a simple thing...but it's been that way for so long that if you're still complaining about it, it's your fault for not lowering your expectations...or leaving earlier so you don't get caught in a jam.
I think I lost the metaphor somewhere in there.
I think the bigger problem in complaining about officiating is correlating it to some sort of bias. I've worked for an NHL team. I've done a 1-on-1 interview with Gary Bettman. Actually, I've done two. One formal, and one where we just met in a tunnel and talked for a few minutes on the record. I *know* 100 percent factually that there is *no* bias toward any team in the league. In Bettman's perfect world, the refs would *never* be an issue. When he goes to games, he's pulling for the refs. He likes the refs. He wants them to do well. Dealing with officials is just like dealing with players. He *wants* everyone to succeed.
The other problem is correlating it to bad officials. Also not true. The refs are the best available. To make this point clear, there is no ref who doesn't take crap from fans around the league. According to fans, there are *no* good refs, and that's simply not possible.
The problem is the rulebook, and penalty descriptions that were written in the 1940s. Nothing in the NHL rulebook is written clearly, and as a result, the refs have too much discretion. When they can literally call or not call anything they want, anytime they want, that's a bad thing, and it's not their fault. As a result, the calls end up looking random, because that's exactly what they are. As a fan, once you realize this, you can just accept the power plays when you team gets them and hope your team kills the penalty when they get one. The players do this, because it's literally *all* you can do.
Even the Panarin shootout goal the other night. The "continuous motion forward" thing is poorly written. Nobody knows what's legal or illegal in a shootout and the calls, again, end up looking random.
Being a ref in the NHL is thankless, but not because people are going to complain no matter what you do. It's thankless because it's impossible. Refs are basically set up to fail by the NHL. They're asked to call a game where virtually every interaction between players could be called a penalty if slowed down and viewed frame-by-frame, keep it fair, don't let it get out of hand, and don't affect the outcome of the game.
Quite simply, that's not possible. The refs need help. They *love* the no-brainer call of delay of game for puck over the glass because there is *no* gray area. We absolutely need to rewrite the rulebook to reflect the current game. Determine the difference between a stick check and slashing and *codify* it. Make it clear *in the rulebook* that you can do this up to this line, then you will get called. Write penalties how you want them enforced instead of in nebulous terms. I mean seriously, look at this:
59.1 Cross-checking - The action of using the shaft of the stick between the two hands to forcefully check an opponent.
Really? Next game, drink every time somebody does the above and let me know how you feel about the way the rule is written. As a ref, how do you call that? It's impossible. They need help.