That's *****y, I pre-ordered mine from Square in the summer, I picked it up and was playing it the Monday evening "before" the release date.
Seriously though, can't find your house so he gave up? What a knob.
Alert on the tracker said that they were "not able to access the front door." Sounds more like a go-to excuse for "I didn't deliver this and don't want to catch **** from my boss."
I don't live in an apartment and I was home that day; made sure to stick around because the order said it was set to deliver between 3 and 7. No knock, no doorbell, no notification that I missed the delivery. So either they couldn't find me (why are you working in delivery without a GPS?) or were running late and didn't bother? Although I don't know why they wouldn't just deliver the next day, in that case. Either that or the delivery person wanted a copy of Final Fantasy for free. Amazon's problem now, whatever the reason.
And yea, reading through some of the reviews for these guys, this doesn't sound especially rare. Apparently it's a bunch of contract workers who deliver things out of the back of their cars and get paid per parcel. That Canada Post strike talk scared Amazon enough to get them to switch, and this is what we get instead now.