From the beginning, they should've been tight and stuck to a simple story: "JT Miller is on leave of absence indefinitely for personal reasons." PERIOD.
Persistent questions?
What is the reason for Miller's departure? "It is a personal matter we are not at liberty to discuss."
When will he return? Will he return? Is he being traded? "JT is an integral part of the team and our long-term vision, and he will definitely return. We do not currently have a timeline."
Did the coach kick him off the team? Did he blow up on a teammate? "We will absolutely not entertain rumors or wild speculation."
NO MORE QUESTIONS
They've tripped up so much in their messaging that they've fueled speculation and rumors by not being tight, succinct and decisive about it.
Long-term solution league wide if this is mental health related:
if a player is presenting with mental health issues
(1) have him properly diagnosed by a psychiatrist
(2) put a treatment plan in place that the player is bound to follow
(3) allow teams to place players on injured reserve if they are properly diagnosed and following a treatment plan
This ensures that players are getting the help they need, and that teams are not abusing the IR.
The best way to normalize mental health issues in general is to recognize that they are medical conditions that can be as serious as any physical injury or illness.