Help with Western Digital Passport Ultra 1TB external HDD, please.

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Chairman Maouth

Retired Staff
Apr 29, 2009
26,606
13,435
Comox Valley
I coud use some help please.

The HDD portable external drive is at least 10-12 years old. I don't think I wiped the drive, but there is a small possibility of that. This is the model.

I accidentally clicked on 'save login information" when accessing the external drive. I never want to do that. I want to have to enter a password whenever I access the drive for security reasons. If someone steals my computer they don't need a password to access my external storage.

I couldn't find how to re-enable password protection anywhere, but something I did made the volume on the external drive inaccessible. It is now zero. I tried changing the drive letter and about a million other things I got from Google but had no luck. I am almost certain I didn't do a format and I think my files are still there but the drive shows no files and it has a zero volume. Interestingly, I was able to load a picture onto the external drive so I can write data to it, but I cannot see my old files. When I open the drive it's essentially an empty folder. I would really appreciate any help I can get recovering my files.

Thanks.

Here are some images that may be helpful. I'll break them up into a couple of posts. C is my Windows 11 OS.

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