So an app that still works perfectly well for the vast majority of trips doesn't work as well for a destination where the traffic is nuts, and that's because... society is collapsing?
If you're unhappy about everything around you all the time, maybe the common denominator is you.
I mean it's not the underlying app- it's the people behind the app. And this is far from the first time I've been subjected to this kind of depravity by rideshare drivers- there has been a noticeable decline in service over the past several years, as there has been across the board (I'm sure you'll recall my complaints about never getting the right coffee order at Dunkin Doughnuts because everyone is as high AF). I've completely abandoned Uber because of this- and Lyft was good for a while but now has gone down the same road.
I tie this phenomena back to the Pandemic, which heralded the beginning of the collapse of society. You see it in everything now- a general malaise, lack of work ethic, aggressive driving, lack of respect for basic laws and norms of behavior, etcetera etcetera
And while I don't expect you to agree with me on that point- surely you can admit it is outrageous that a Lyft driver would accept a rider to go to PNC arena and then berate me about the traffic and how he isn't going to complete the task I'm paying him for. And that it'd be great if the Caniac Coach was still around.