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Delta Airlines unique way of dealing with a passenger with MS

Jumptheshark

Jumptheshark

Rebooting myself
Oct 12, 2003
100,088
16,199
Somewhere on Uranus
Delta tied woman with MS to wheelchair; supervisor cursed at her, son claims

Delta decides to join the stupidity

Non Disclosure agreements in place--so we can only speculate

my guess is the conversation was like this

UA--"How much are you suing us for?"

Guy who got his ass kicked ---writes a rather large number on a piece of paper

UA--Looks at paper--"Okay done"

they needed this to go away


United Airlines reaches settlement with passenger who was dragged off plane


this is nasty



United CEO doubles down in email to employees, says passenger was 'disruptive and belligerent'


I fly a lot and there is a reason why I always check in online the moment I can. Overbooking happens a lot and I have seen people not able to check in due to them being bumped.

Never is all my travels have I seen an airline wait till the plane is fully boarded and all luggage is on the plane for them to go "oops--out bad--4 of you need to get off"

United Airlines did everything wrong possible in this situation
1) Waiting till the plane was boarded
2) Offered low ball offers(400 and 800) for volunteers to get off the plane and never actually offered the legal requirement

for those who do not know--passenger alliances and rights have made huge growth in the past few years. UA should have offered $1200 as that is the agreed rate of compansation for VOLUNTARILY leaving the plane if the delay is under 2 hours till the next flight. A few years ago I flew BA from NYC to London and the flight was overbooked--I had my mp3 player on and had zoned out what was going on around me. BA got 3 people to get a later flight and in return they people got £1000, first class seats on the next flight and free return tickets coach class between NY and London-the needed to be booked months in advance. This was the red eye flight and the next flight was in 8 or 9 hours


3) The guy who was physically assaulted never broke the law. He had paid for that seat and it was the airline who decided more or less at the last minute to cancel his ticket. Anyone who works in the service industry knows companies have the right to refuse service--but they have to explain why. The guy who got his ass kicked did nothing that would have allowed them to invoke that clause--I did a quick search and each day there are about 50 different flight options to fly between Chicago and Louisville(lots of connecting in Charlotte)

many people on the flight have come forward and said that UA did not clarify when the people would get the next flight--some are suggesting it was the last flight of the night and the next flight was not till 7am the next day and that the passangers would be on stand bye as well for those flights--so they may be stuck at the airport for awhile. Was UA getting them a hotel room? Sounds like UA expected the passengers to pay for the room out of the money they were offered.

United CEO doubles down in email to employees, says passenger was 'disruptive and belligerent
Click to expand...

this cracks me up--the passenger --according to the numerous passengers who have come forward--was polite and quiet until they told him to get off the plane--that is when he got disruptive and belligerent.

a short time ago it was the problem with children of UA worker wearing leggings that caused trouble
A man was dragged off a United flight. No, not for wearing leggings.

second press release from the CEO is pretty funny
I apologize for having to re-accommodate
Click to expand...

Here in the UK Easyjet, ryanair and other cheap airlines always over book--and once they know they are over booked they close down people have the ability to check in on line. If you have ever tried to check in on line and get "system error" that means the flight is over booked and the last people to arrive at the airport are getting bumped

What tops off this mayhem is when the legit media(both left and right) tried to get a comment about what happened

here is feed back most media got

UA told them to contact Chicago PD--Chicago PD told them to contact O'Hare security-- O'Hare told them to contact the FAA and the FAA told the media to contact UA--

I can not wait till UA explains what the hell happened and how much spin they put on it

and of course twitter is having fun
https://twitter.com/search?q=united airlines&src=tyah
 
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There are literally other ways to grab him out of the seat other than clobber ing him in the noggin. Now that cop is going to be on a blacklist and the victim of bad pr. His life is ruined rofl. As it should be. Goon.
 
Boys I just saw the video of that man being dragged off an overbooked United flight in Chicago on the evening newscast, I'm so mad right now, how can you do that to another person. That's ridiculous. You just knock him cold and drag him out kicking and screaming just so you can put your own United employees in that seat?

While it is technically legal they should have taken more humane relations. You can't disrespect your paying public like that and get away with it!!

You see anything go down like that just film it. Just put your camera on and film any injustice you'll see. That way these companies will learn not to treat their fellow man like cattle all for their own needs!!

so we have the whole "video was recorded after he was warned so you don't get the full side of the story" excuse. Yeah, even though an airlines expert on CBS News said there was no way that should have happened and they should have raised the offer. I don't understand how another human being thinks it's alright to drag someone across the floor like that as if they were inhumane. Show some ****ing respect man.

I've seen a lot of crap in my day, I saw a woman get forcibly evicted from a Verizon Center seat by security, and she was never dragged on the ground. Because we don't do that as a civilized society. And if you want to do that, sure, but be aware that people are filming with their cameras. Think twice before you start acting like a big man. Yeah big man see if you can drag someone by the hair like that and get away with it.

There are MULTIPLE instances of people just behaving like animals without manners and getting suspended. That "cop" is right to be put on administrative leave. He needs to be fired too. United is taking a TERRIBLE hit as they should. In this age of video cameras and social media, how are you that stupid to put your reputation at risk like that? That man should be fired, he should be ostracized from society...like that cop that dragged that female student out of her chair. He claimed "she kicked him", he said "he warned her multiple times" well what right do you have to drag someone like that? He got fired two days later. Now he said he was "suing" the department, yeah you were just "doing your job" you ****ing bully. Nobody believes you.

Maybe it's just this modern age where you can't throw your weight around and give tough love like you used to. But in this millennials eyes, any kind of reasoning and diplomacy took hold LONG ago over barbaric violence and brute force. Yeah, he doesn't want to leave. So what. Force him out of his seat and shove him out of the plane. No need to bloody him up and drag him like he's an ANIMAL.
 


many passenger advocate groups are coming out and saying that UA did not follow the rules agreed upon for this situation.

UA did not follow their own rules on this thing
 


UA was not offering actual money--they were offering UA dollars and UA dollars are not a 1 to 1 ratio--When I worked at Gatwick and UA had some flights (this is about 10 years). Some guy was giving UA bucks thinking it was the equivalent in actual money. Turns out he had to use the money to book the next flight out and the dollars were in fact .25 to £1.00 and when he tried to book the next flight out the next day--UA tried to get him to pay £200 to rebook and they expected him to pay for the hotel I worked at. I was working for Hilton and Hilton is very careful to stay out other peoples PR problem--we actually have SOPs on the subject. In this case here our GM quickly printed off all the rights the customer had sent him back to deal with UA and once they realized he knew what his rights were they more or less played nicely with the guy.

UA sent a nasty email to my GM asking him why he had done it. His response was more or less "Don't every drag my hotel into your mess again" and added Hilton's standing on the subject
 
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I wonder if the airlines can kick out Lundqvist or Kreider to seat one of their employees when the Rangers visit the Canadiens for the playoffs...
 
People should get dragged out of the lounge like that.

Someone photoshop Carolina identity in there.
 
UA is sticking to their story that they did not over react and that the fault was with the "disruptive" passenger who did not listen to the crew or police

BTW

He was not traveling alone--he was with his wife. Most airlines with take out single travelers or couples--but not ask for a husband to leave his wife behind.. I guess some husbands actually like their wives. Also---the passenger was not a young guy so we can assume his wife is not a young woman and maybe sending her on by herself might not have been a good thing
 
There were so many mistakes here.

- Overbooking a flight is not acceptable. I understand why they do it, but it's highly disruptive and should be viewed as a serious error and not just par for the course. If you have a ticket, you should reasonably expect to have a seat on the plane.

- Kicking out paying passengers to accommodate staff is COMPLETELY unacceptable. United's failure to properly staff their flights is NOT the customer's problem. Hire a charter if you need to, but the trouble of getting staff to the correct location should be a burden on the airline and not its customers.

- Moving ahead with boarding while stuck in this dilemma is pure insanity. Overbooking is an issue to be handled at the gate, not on the plane. I have never seen something like this happen while flying.

- Offering perks to get people off a flight is fine. I have done that myself and got 3 vacations for the price of 1. But offering a measly $800 and then going straight to a "lottery" is moronic. Offer $2000, $3000. Eventually someone is going to jump at the offer. It's not worth ending up in this kind of situation to save the equivalent of 2 tickets' worth of cost.

- Calling armed police to forcibly remove a passenger who is within his rights to be on the plane is wholly unacceptable. Police are not employees of the airline. At the absolute most, perhaps you involve the police as a matter of witnessing the process. But having them act as essentially hired bouncers for the airline is scandalous.

- Tazing the guy while he's defenselessly sitting there, I don't even know what they were thinking. There was nothing about this situation that could not have been resolved with the promise of arrest and a set of handcuffs. That officer should not be in a position to carry a weapon again.


United will lose millions and millions of dollars on this, and rightfully so. And if the CEO doesn't shut his trap about how it's the customer's fault, he should lose his job as well.
 
jumptheshark said:
Never is all my travels have I seen an airline wait till the plane is fully boarded and all luggage is on the plane for them to go "oops--out bad--4 of you need to get off"
Click to expand...

Apparently this is done for legal purposes since if you get on the plane you are not technically entitled to 4x the face value of the ticket and whatever else they are legally obligated to do.
 
tarheelhockey said:
There were so many mistakes here.

- Overbooking a flight is not acceptable. I understand why they do it, but it's highly disruptive and should be viewed as a serious error and not just par for the course. If you have a ticket, you should reasonably expect to have a seat on the plane.

- Kicking out paying passengers to accommodate staff is COMPLETELY unacceptable. United's failure to properly staff their flights is NOT the customer's problem. Hire a charter if you need to, but the trouble of getting staff to the correct location should be a burden on the airline and not its customers.

- Moving ahead with boarding while stuck in this dilemma is pure insanity. Overbooking is an issue to be handled at the gate, not on the plane. I have never seen something like this happen while flying.

- Offering perks to get people off a flight is fine. I have done that myself and got 3 vacations for the price of 1. But offering a measly $800 and then going straight to a "lottery" is moronic. Offer $2000, $3000. Eventually someone is going to jump at the offer. It's not worth ending up in this kind of situation to save the equivalent of 2 tickets' worth of cost.

- Calling armed police to forcibly remove a passenger who is within his rights to be on the plane is wholly unacceptable. Police are not employees of the airline. At the absolute most, perhaps you involve the police as a matter of witnessing the process. But having them act as essentially hired bouncers for the airline is scandalous.

- Tazing the guy while he's defenselessly sitting there, I don't even know what they were thinking. There was nothing about this situation that could not have been resolved with the promise of arrest and a set of handcuffs. That officer should not be in a position to carry a weapon again.


United will lose millions and millions of dollars on this, and rightfully so. And if the CEO doesn't shut his trap about how it's the customer's fault, he should lose his job as well.
Click to expand...
who is within his rights to be on the plane
Click to expand...
Correct me if I'm wrong but as soon as he is told to leave the plane he doesn't have the right to be on the plane no matter if he paid to be there or not?
 
Isn't this the same **** airline that had a cow about girls in tights?
 
Okay so on one hand:

1) The guy was with his wife, they should've taken 4 solo travelers first not separate a guy from his wife.

2) They waited too long, they should know if it's overbooked when you arrive at the airport, not the actual gate and especially not when you're already on the plane with all your luggage on the plane already. It's ridiculous.

3) They should've offered him compensation and afaik there were other options he could've used with connections to get home in time for work, from what I understand this isn't made clear to him and in fact they made it seem like the next possible way to get home was the next day.

4) The guy is a medical doctor, I don't know if he's a surgeon or just a quack, but for all I care he could be a liar, but if the guy tells you this you should probably try and find someone else who may not have lives relying on him just so you can save a PR nightmare and save face.

But then on the other hand, it isn't UA telling you to get off the plane it's the police. And unless the police are telling you to unzip your pants and bend over, you do as you're told.

I don't think he can win a case against them for that reason, even inclusive of all of the above statements I made. The airline has the right to boot you off the plane, albeit a proper reason should be given, but when a police officer is asking you to get off the plane you listen. The worst thing you can do is resist and it won't work, they aren't just going to say "well, the guy doesn't want to come, **** it we're leaving".

I feel bad for the guy so don't think cause I'm saying this I'm not being sympathetic, just stating how I think it'll play out. I don't think he'll win a lawsuit against UA or the police in this matter. He was effectively resisting the demands of the officers and you simply can't do that in this type of situation. On the other hand, I think even if UA does win the case if they don't settle in some way it'll be very bad PR for them. It's unacceptable to me that the guy was already on the plane with his luggage inside before they did this. Baffling stuff IMO.
 
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