Public Service Announcement: never allow yourself to have to do business with Pop-A-Lock Of Columbus. Locked my keys in my car yesterday afternoon (oops), called roadside assistance, got told someone from Pop-A-Lock would be there in 45 minutes... and then Pop-A-Lock tacked on another half hour, and then another, and another, and another... repeat until I was there for three hours, and the kid who did eventually show up was a teenage trainee whose only company-provided tools were an airbag and a length of half-inch steel cable wrapped in electrical tape which proved insufficient for opening the lock. Had to leave the car overnight and come back to it today. Fortunately my roadside assistance folks (Agero by way of Nationwide - and yes, I picked Nationwide because of the Jackets, I'm silly like that sometimes) were sympathetic to my insisting that those guys not be called in again, and the replacement guy arrived early and had actual useful tools.
Oh, and I certainly didn't hear any stories from anyone who may or may not have showed up about Pop-A-Lock dispatchers hanging up on customers or anything like that. Nope, not at all. But I will say that that trainee tried his best under the circumstances; I hope he gets a better job somewhere else someday because they seriously don't deserve him.
If you're ever in a bind and you find out that these are the guys you're waiting on, I seriously suggest you call your provider and ask them to change who they're sending.
