If you do not receive the tickets you ordered on or before the expected delivery date set forth in the email you received when you placed your order:
StubHub will attempt to locate the tickets you ordered and work with the seller or shipping carrier to try to get them delivered to you prior to the event. If StubHub is unable to get the tickets you ordered delivered to you in time for the event, StubHub will attempt to find comparable or better (to be determined by StubHub) replacement tickets to fulfill the order at no additional cost to you. If replacement tickets cannot be found, cannot be delivered in time for the event, or the time for the event has passed, StubHub will issue you a refund for the cost of the tickets, including service fees and shipping and handling charges.
If tickets are invalid and not honored by the venue:
If the tickets you ordered are invalid and not honored by the venue, call us at 1.866.STUBHUB (1.866.788.2482) from the venue and StubHub will attempt to locate replacement tickets for you. If StubHub cannot locate replacement tickets, upon confirmation that the tickets were invalid for entry, StubHub will provide you with a refund for the cost of the tickets, including service fees and shipping and handling charges.